Watch Repairs

IF YOU ARE LOCATED IN THE US

To repair your Fossil watch, you can create your repair request starting here. For best results, please access our repair site using a Google Chrome incognito browser window..

STEP 1: SELECT YOUR PRODUCT

Select your brand name (Preasidus, Aquinus, etc). Enter in the product name of your watch (e.g. TOM RICE’S LOST WATCH OF D-DAY BROWN CANVAS – 38MM) and check whether or not the 2-year warranty is still valid for the watch. For the warranty to be valid, you will be required to send in a copy of your proof of purchase.

STEP 2: SELECT YOUR REPAIRS

Check the required services and you’ll see an estimated total for the repair (but you don’t have to pay until we appraise it in person). You may include any comments you would like to forward to a repair technician in the text box. Enter in your email and return shipping details so that we know where to send updates and the watch back to. Verify the details of your repair request to complete it.

STEP 3: SEND YOUR WATCH TO US

Print out the shipment form which has our shipping address on it as well as instructions on what to include in the package. Then send your product off to our expert technicians.

WHAT’S NEXT?

Keep a record of the tracking number that you use to send in your watch. You will receive an email once your watch has been logged into our system. If the watch is able to be repaired and the repair has a cost, we’ll send you an email with the quote once your product is evaluated. You can then pay online.

After the repairs have been completed, we’ll email you tracking details and ship your repaired product back to you.

IF YOU ARE NOT LOCATED IN THE US

Contact us on these addresses:

Hong Kong S.A.R. of China
Monthrichard Warehouse and Shipping

Room 7191-93, 7/F, Profit Industrial Building,
1-15 Kwai Fung Crescent, Kwai Chung
New Territories, Hong Kong
香港新界葵涌葵丰街1-15号盈业工业大厦7楼7191-93室
Tel: (852) 2758 1238

New York, US
E-watch Factory Corp.

390 5th Avenue, Suite 713
New York, NY 10018, U.S.A.

Tel.: (212) 564 8318
Fax: (212) 564 8314

Chiasso, Switzerland
Montrichard

22. Via Motta CP 2823 6830
Chiasso, Switzerland

Tel.: (00) 41 91 683 8671

Shenzhen, China
Montrichard Office and Time Factory / Ruizhishi

8 Floor, Heping Dayou Industry and Trade Building,
Tong Fuyu Industrial District, No.41 Yonghe Road,
Heping, Fuhai Street, Baoan District,
Shenzhen, China.
地址：深圳市宝安区福海街道和平社区永和路41号同富裕
工业区和平大友工贸大厦8楼

Tel.: (86) 755 2699 6120
Fax: (86) 755 2674 2945
(Sales) Fax: (86) 755 2674 2696